Questions and Answers

Currency
Payment security
Payment security
Social network
Shipping
Shipping

FAQ

Commandes et produits

What is the meaning of the shipping time announced on product?
Why on some items, the button "add to cart" is not present?
Following an order, I have not received my order confirmation
When paying for my order I give a promotion code, but the amount has remained the same ?
How to get a discount coupon?

Payment, online payment, security

When banking transaction process initiated, this one always denied what should I do?
When will I be charged?
When will I be sent my invoice?

Shipping and tracking my order

How do you calculate shipping costs?
When will I be delivered?
How to know the status of my order?
Did we warn me of the delivery?
Can I choose the time of delivery?
If I am not there the day of delivery, whats happend ?

Return, refund

I received my order but it does not suit me?